Question 1

What does Nastrum Technologies do?

Accepted Answer

Nastrum Technologies is a full-service IT solutions provider headquartered in Dubai, UAE. We deliver enterprise-grade technology services including IT infrastructure and networking, cloud migration and digital transformation, custom software and mobile app development, cybersecurity, e-commerce solutions, digital marketing, data analytics, and managed IT services.

Our clients range from startups and SMEs to large enterprises and government entities across the UAE and the wider GCC region. We combine deep technical expertise with a business-first approach — ensuring every solution we deliver drives measurable outcomes, not just technical outputs.

Question 2

Where is Nastrum Technologies located?

Accepted Answer

Our headquarters is in Dubai, UAE. We serve clients across all seven Emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain — as well as the broader GCC region including Saudi Arabia, Bahrain, Kuwait, Oman, and Qatar.

For on-site projects, our engineering teams are based in Dubai with the ability to deploy across the UAE within 24 hours. For remote engagements, we support clients globally through our secure remote infrastructure and collaboration tools.

Question 3

What industries do you specialise in?

Accepted Answer

We have deep expertise across eight key industry verticals: Retail & E-Commerce, Hospitality & Tourism, Real Estate, Healthcare, Education, Finance & Banking, Manufacturing & Logistics, and Government. Each sector has a dedicated team that understands the industry's specific regulations, workflows, and competitive dynamics.

That said, our technology expertise is transferable across industries. If your sector isn't listed, we're still well-equipped to help — we've successfully delivered projects in media, professional services, construction, aviation, and more. Contact us to discuss your specific requirements.

Question 4

How long has Nastrum Technologies been in business?

Accepted Answer

Nastrum Technologies has been delivering IT solutions in the UAE for over 10 years. In that time, we've completed 200+ projects, built long-term relationships with clients across every major industry, and grown a team of certified engineers, developers, and consultants.

Our experience spans the full technology lifecycle — from greenfield infrastructure builds and application development to cloud migrations, cybersecurity programmes, and ongoing managed services. Many of our clients have been with us for 5+ years, relying on us as their primary technology partner.

Question 5

Do you work with startups or only large enterprises?

Accepted Answer

We work with businesses of all sizes — from pre-revenue startups to Fortune 500 enterprises. Our service model is designed to scale: startups benefit from our experience building MVPs, choosing the right technology stack, and avoiding costly mistakes, while larger organisations leverage our capability to handle complex, multi-workstream projects with enterprise governance.

We offer flexible engagement models — fixed-price projects, time-and-materials, dedicated teams, and retainer-based managed services — so you can choose the structure that fits your budget and growth stage.

Question 6

What makes Nastrum different from other IT companies in Dubai?

Accepted Answer

Three things set us apart. First, we're technology-agnostic — we recommend the best solution for your problem, not the one that earns us the highest margin. Second, we're obsessively focused on business outcomes — every proposal includes measurable KPIs so you can hold us accountable. Third, we're a true end-to-end partner — from strategy and design through development, deployment, and ongoing support.

Unlike many IT companies in Dubai that subcontract their work, our team is fully in-house. Every engineer, designer, and project manager is a Nastrum employee, ensuring quality control and accountability at every stage.

Question 7

What services do you offer?

Accepted Answer

We offer 12+ professional IT services organised across infrastructure, development, marketing, and support. Our core services include: IT Infrastructure & Networking, Cloud & Digital Transformation, Software Development, E-Commerce Solutions, Digital Marketing & Branding, Cybersecurity, Managed IT Services, Data Analytics & BI, Mobile App Development, UI/UX Design, Business Automation & AI, and POS & Retail Solutions.

Each service can be delivered as a standalone engagement or combined into a comprehensive technology programme. Visit our Services page for detailed descriptions, features, and starting prices for each service.

Question 8

How much do your services cost?

Accepted Answer

Our pricing varies by service, scope, and complexity. To give you a general idea: IT Infrastructure projects start from AED 10,000, Software Development from AED 20,000, Cloud Migration from AED 15,000, and Managed IT Services from AED 3,000/month. These are starting points — actual costs depend on your specific requirements.

We provide detailed, transparent proposals after an initial consultation. There are no hidden fees — our proposals include clear deliverables, timelines, and payment milestones. Contact us for a free consultation and customised quote.

Question 9

Do you offer free consultations?

Accepted Answer

Yes, absolutely. We offer a free initial consultation — typically 30-60 minutes — where we discuss your business challenges, technology requirements, and objectives. This helps us understand your needs and allows us to recommend the right approach before any commitment.

After the consultation, we provide a written proposal with scope, timeline, deliverables, and pricing. There's no obligation to proceed — the consultation and proposal are completely free.

Question 10

Can you handle large-scale enterprise projects?

Accepted Answer

Yes. We have extensive experience delivering large-scale projects for enterprises and government entities in the UAE. Our portfolio includes campus network deployments for 1,200+ users, cloud migrations involving 40+ applications, e-commerce platforms handling millions in annual revenue, and cybersecurity programmes protecting billions in client assets.

For enterprise engagements, we assign a dedicated project manager, provide executive-level reporting, and follow structured governance frameworks (PMI, PRINCE2) to ensure timely delivery and risk management.

Question 11

Do you provide ongoing support after project delivery?

Accepted Answer

Yes, and we strongly recommend it. Every project includes a warranty period (typically 30-90 days) where we fix any issues at no additional cost. Beyond that, we offer flexible support and maintenance plans that include bug fixes, performance monitoring, security patching, feature enhancements, and dedicated account management.

Our managed services clients enjoy 24/7 monitoring, guaranteed response SLAs (as fast as 15 minutes for critical issues), and quarterly business reviews to ensure your technology continues to align with your evolving business needs.

Question 12

How long does a typical project take?

Accepted Answer

Project timelines vary significantly by type and scope. As a general guide: a basic website takes 4-6 weeks, a custom web application 8-16 weeks, a mobile app 10-20 weeks, an infrastructure deployment 2-6 weeks, and a cloud migration 4-12 weeks. Complex, multi-phase programmes can run 6-12 months.

We provide a detailed timeline in every proposal, broken down into phases and milestones. For urgent requirements, we offer fast-track options with accelerated timelines and dedicated resources.

Question 13

What technologies and platforms do you work with?

Accepted Answer

We work with a wide range of industry-leading technologies. For software development: React, Next.js, Node.js, Python, Flutter, React Native, Swift, and Kotlin. For cloud: AWS, Microsoft Azure, and Google Cloud Platform. For infrastructure: Cisco, HP Aruba, Fortinet, Dell. For cybersecurity: Fortinet, Sophos, Palo Alto, CrowdStrike. For analytics: Power BI, Tableau.

We're technology-agnostic — we choose the tools that best fit your requirements, budget, and existing ecosystem rather than forcing a preferred vendor.

Question 14

Do you build custom solutions or use off-the-shelf products?

Accepted Answer

Both, depending on what's right for your situation. When a proven platform (like Shopify, Salesforce, or Microsoft 365) meets your requirements, we configure and customise it rather than building from scratch — this saves time and cost. When your needs are unique or a competitive advantage depends on bespoke functionality, we build custom solutions tailored to your exact specifications.

Often, the best approach is a hybrid: a core platform augmented with custom integrations and features. We'll recommend the right mix during our consultation based on your budget, timeline, and long-term strategy.

Question 15

What are your support hours?

Accepted Answer

Our standard business hours are Sunday to Thursday, 9:00 AM to 6:00 PM (UAE time). For managed services clients, we provide 24/7/365 support with guaranteed response SLAs — critical issues receive a response within 15 minutes, high-priority within 1 hour, and standard requests within 4 hours.

Emergency support outside business hours is available for all clients with an active support contract. You can reach us via phone, email, WhatsApp, or our support ticket portal.

Question 16

How do I submit a support request?

Accepted Answer

You can submit support requests through multiple channels: our online support portal (for tracking and prioritisation), email at support@nastrum.com, phone, or WhatsApp. Each request is assigned a unique ticket number, categorised by priority, and routed to the appropriate technical team.

Our support portal provides real-time visibility into ticket status, communication history, and resolution timelines. For managed services clients, we also provide a dedicated account manager as an escalation point.

Question 17

Do you provide on-site support in Dubai?

Accepted Answer

Yes. Our engineering team is based in Dubai and provides on-site support across the UAE. For managed services clients, on-site response times are guaranteed in the SLA — typically within 4 hours for critical issues within Dubai and next business day for other Emirates.

For project-based clients, on-site support is available on request at standard hourly rates or through pre-purchased on-site support packages.

Question 18

What is your average response time?

Accepted Answer

For managed services clients, our guaranteed response times are: Critical (system down) — 15 minutes, High (major functionality impacted) — 1 hour, Medium (minor issue, workaround available) — 4 hours, Low (request or enhancement) — next business day. Our actual average response time across all priority levels is under 12 minutes.

For project-based support, we aim to acknowledge all requests within 2 hours during business hours and provide an initial assessment within 4 hours.

Question 19

Can you provide remote support?

Accepted Answer

Absolutely. The majority of our support is delivered remotely using secure tools. Our remote support capabilities include screen sharing, remote desktop access (with your permission), secure file transfer, and video conferencing for complex troubleshooting. Remote support is faster, cheaper, and equally effective for most issues.

All remote connections are encrypted and logged for security and compliance purposes. We use enterprise-grade remote access platforms with multi-factor authentication and session recording.

Question 20

What SLAs do you offer?

Accepted Answer

We offer tiered SLA packages tailored to your business requirements. Our standard tiers include: Basic (business hours support, 4-hour response for critical issues, email and phone support), Professional (extended hours, 1-hour response, dedicated account manager, monthly reporting), and Enterprise (24/7 support, 15-minute response, on-site engineering, quarterly business reviews).

All SLAs include uptime guarantees (99.9% for managed infrastructure), regular reporting, and escalation procedures. We customise SLAs for clients with specific requirements — contact us to discuss your needs.

Question 21

Which cloud platforms do you support?

Accepted Answer

We are certified partners and have deep expertise across the three major cloud platforms: Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). We also work with specialised cloud services including DigitalOcean, Cloudflare, and Alibaba Cloud for specific use cases.

Our cloud architects are platform-certified and can advise on single-cloud, multi-cloud, and hybrid-cloud strategies based on your requirements for performance, compliance, vendor lock-in risk, and cost optimisation.

Question 22

Is my data safe in the cloud?

Accepted Answer

Yes, when configured correctly. All major cloud providers (AWS, Azure, GCP) invest billions annually in security and operate data centres with physical security, redundant power, and certifications including ISO 27001, SOC 2, and PCI-DSS. Data in the cloud is typically more secure than on-premises infrastructure because cloud providers have dedicated security teams that most organisations can't afford internally.

We implement additional security layers for our clients: encryption at rest and in transit, identity and access management, network segmentation, security monitoring, and regular vulnerability assessments. For UAE businesses, we ensure data residency requirements are met by configuring workloads on UAE-based cloud regions.

Question 23

Can you migrate our existing systems to the cloud?

Accepted Answer

Yes, cloud migration is one of our core competencies. We follow a structured migration methodology: assess your current environment, classify workloads using the 6 Rs framework (Rehost, Replatform, Refactor, Repurchase, Retain, Retire), design the target architecture, execute migration in phases, and optimise post-migration.

Our phased approach minimises business disruption — we typically migrate non-critical workloads first to validate the architecture, then progressively move more complex systems. We've successfully migrated workloads for banks, logistics companies, and healthcare providers in the UAE with zero unplanned downtime.

Question 24

Do you design and build office networks?

Accepted Answer

Yes. We design, deploy, and manage enterprise networks for offices of all sizes — from 10-person startups to 1,200+ employee campuses. Our network services include structured cabling (Cat6A, fibre-optic), LAN/WAN design, enterprise Wi-Fi with heat-mapping, server room builds, firewall and VPN configuration, and IP telephony.

Every network we design follows industry standards (TIA/EIA for cabling, IEEE for networking) and includes comprehensive documentation, testing reports, and warranty. We also provide ongoing network monitoring and management services.

Question 25

What is your uptime guarantee for managed infrastructure?

Accepted Answer

We provide a 99.9% uptime SLA for managed infrastructure services, which translates to less than 8.8 hours of allowed downtime per year. In practice, our managed infrastructure clients have experienced 99.95%+ uptime over the past 24 months — significantly exceeding the SLA commitment.

Our uptime guarantee covers network infrastructure, servers, and cloud environments under our management. It excludes planned maintenance windows (which are scheduled outside business hours with advance notice) and third-party service outages beyond our control.

Question 26

What cybersecurity certifications do your team hold?

Accepted Answer

Our security team holds industry-recognised certifications including CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), CEH (Certified Ethical Hacker), CompTIA Security+, and vendor-specific certifications from Fortinet (NSE), Palo Alto (PCNSA/PCNSE), and AWS (Security Specialty).

We also maintain organisational partnerships with leading security vendors, giving us access to advanced training, threat intelligence feeds, and priority support channels that benefit our clients.

Question 27

Can you help us achieve ISO 27001 certification?

Accepted Answer

Yes. We provide end-to-end ISO 27001 consulting services: gap assessment against the standard, risk assessment and treatment plan development, Information Security Management System (ISMS) documentation, security control implementation, employee awareness training, internal audit support, and guidance through the external certification audit.

Our track record is strong — every client we've supported for ISO 27001 has achieved certification on the first audit attempt. The typical timeline from engagement to certification is 4-6 months, depending on your organisation's size and existing security maturity.

Question 28

How do you handle data protection and privacy?

Accepted Answer

We take data protection extremely seriously. All client data is handled in accordance with UAE Federal Decree-Law No. 45 of 2021 (UAE Data Protection Law), and we align our practices with international standards including GDPR where applicable. Our security measures include encryption at rest and in transit, role-based access controls, regular access reviews, and comprehensive audit logging.

For projects involving sensitive data (healthcare, financial, government), we implement additional controls including data classification, data loss prevention (DLP), and compliance monitoring. All our employees undergo background checks and sign confidentiality agreements.

Question 29

Do you offer penetration testing services?

Accepted Answer

Yes. We offer comprehensive penetration testing (pen testing) services including external network pen testing, internal network pen testing, web application pen testing, mobile application pen testing, social engineering assessments, and wireless network assessments.

Our pen testing follows industry-standard methodologies (OWASP, PTES, NIST) and is conducted by CEH-certified ethical hackers. You receive a detailed report with findings categorised by severity, proof-of-concept evidence, and actionable remediation recommendations. We also offer retesting to verify that vulnerabilities have been successfully remediated.

Question 30

What compliance frameworks do you support?

Accepted Answer

We support a wide range of compliance frameworks relevant to UAE businesses: ISO 27001 (Information Security), NESA (National Electronic Security Authority), UAE IA (Information Assurance) Standards, PCI-DSS (Payment Card Industry), HIPAA (Healthcare — for international clients), SOC 2 (Service Organisation Controls), CBUAE regulations (financial services), and DHA/HAAD (healthcare authorities).

Our compliance consulting services include gap assessments, policy development, control implementation, employee training, and audit preparation. We work with you to build compliance into your operations rather than treating it as a separate exercise.

Question 31

What payment methods do you accept?

Accepted Answer

We accept bank transfers (the most common method for B2B in the UAE), credit and debit cards, and cheques. For ongoing services (managed IT, digital marketing), we set up monthly invoicing with payment due within 30 days. For project-based work, we typically structure payments as milestones: 30% upfront, 40% at mid-project, and 30% on delivery.

All invoices are VAT-inclusive and comply with UAE Federal Tax Authority requirements. We provide detailed invoices with clear line items, VAT breakdowns, and payment instructions.

Question 32

Do you offer flexible payment plans?

Accepted Answer

Yes. We understand that large technology investments can be challenging for cash flow, especially for startups and SMEs. We offer several flexible options: milestone-based payments tied to project deliverables, monthly instalment plans for large projects (typically over 3-6 months), monthly retainer models for ongoing services, and annual prepayment discounts (typically 10-15% savings).

Payment structures are discussed and agreed upon during the proposal stage. We're always willing to find an arrangement that works for both parties.

Question 33

What is your contract structure?

Accepted Answer

We use clear, straightforward contracts that protect both parties. Project contracts include: scope of work, deliverables, timeline, payment schedule, warranty terms, intellectual property ownership, confidentiality provisions, and change management procedures. Managed services contracts include: service scope, SLA commitments, pricing, term length (typically 12 months with auto-renewal), and termination provisions.

All contracts are reviewed by our legal team and we're open to negotiating terms that accommodate your organisation's procurement requirements. For government and enterprise clients, we can work with your standard contract templates.

Question 34

Can I cancel my contract?

Accepted Answer

For managed services and retainer contracts, we typically require 60 days' written notice for cancellation. There are no penalties for cancellation after the minimum contract term — we believe in earning your business through quality, not contractual lock-in.

For project-based work, if you need to pause or cancel mid-project, you pay only for work completed up to that point plus any non-refundable third-party costs incurred on your behalf. We provide a clear accounting of all work completed to date.

Question 35

Who owns the intellectual property for custom projects?

Accepted Answer

You do. For all custom development projects (software, websites, mobile apps, designs), full intellectual property ownership transfers to you upon final payment. This includes source code, design files, documentation, and all project deliverables. You have the right to modify, distribute, and use the work in any way you see fit.

The only exception is pre-existing libraries, frameworks, and tools that we use as building blocks — these remain under their original open-source or commercial licences (which grant you full usage rights). We make this clear in every contract.

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